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Downtime

App Server, Processing Server (Snippets + Full 4), and 13 other services are down

Apr 2, 2026 at 5:17am UTC
Affected services
App Server
Processing Server (Snippets + Full 4)
Processing Server (TikTok 1)
Processing Server (TikTok 2)
Processing Server (TikTok 3)
Processing Server (TikTok 4)
Processing Server (TikTok 5)
PROD Full /Snippet Server 0 - JobPriority Not 0
PROD Full /Snippet Server 1 - JobPriority Not 0
PROD Scheduler Server - JobPriority Not 0
TikTok 0 - JobPriority Not 0
TikTok 1 - JobPriority Not 0
TikTok 2 - JobPriority Not 0
TikTok 3 - JobPriority Not 0
Manual Update Cron (Source)

Resolved
Apr 4, 2026 at 2:48pm UTC

Processing Server (TikTok 3) recovered.

Updated
Apr 4, 2026 at 2:42pm UTC

Processing Server (TikTok 3) went down.

Updated
Apr 4, 2026 at 9:03am UTC

Processing Server (TikTok 3) recovered.

Updated
Apr 4, 2026 at 8:58am UTC

Processing Server (TikTok 3) went down.

Updated
Apr 4, 2026 at 6:25am UTC

Manual Update Cron (Source) recovered.

Updated
Apr 3, 2026 at 5:04pm UTC

Processing Server (TikTok 4) recovered.

Updated
Apr 3, 2026 at 4:58pm UTC

Processing Server (TikTok 4) went down.

Updated
Apr 3, 2026 at 2:40pm UTC

Manual Update Cron (Source) went down.

Updated
Apr 3, 2026 at 12:34pm UTC

Processing Server (TikTok 3) and Processing Server (TikTok 4) recovered.

Updated
Apr 3, 2026 at 12:33pm UTC

Processing Server (TikTok 2) recovered.

Updated
Apr 3, 2026 at 12:32pm UTC

Processing Server (TikTok 1) recovered.

Updated
Apr 3, 2026 at 12:26pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

Updated
Apr 3, 2026 at 12:26pm UTC

Processing Server (TikTok 4) went down and PROD Scheduler Server - JobPriority Not 0 recovered.

Updated
Apr 3, 2026 at 12:25pm UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) went down and PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

Updated
Apr 3, 2026 at 12:24pm UTC

Processing Server (TikTok 1) went down.

Updated
Apr 3, 2026 at 12:18pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 went down.

Updated
Apr 3, 2026 at 12:18pm UTC

PROD Scheduler Server - JobPriority Not 0 went down.

Updated
Apr 3, 2026 at 12:17pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 went down.

Updated
Apr 3, 2026 at 5:49am UTC

Processing Server (TikTok 5) recovered.

Updated
Apr 3, 2026 at 5:48am UTC

Processing Server (TikTok 2), Processing Server (TikTok 3), and Processing Server (TikTok 4) recovered.

Updated
Apr 3, 2026 at 5:41am UTC

Processing Server (TikTok 5) went down.

Updated
Apr 3, 2026 at 5:41am UTC

Processing Server (TikTok 4) went down.

Updated
Apr 3, 2026 at 5:40am UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) went down.

Updated
Apr 3, 2026 at 1:51am UTC

App Server recovered.

Updated
Apr 3, 2026 at 1:33am UTC

Manual Update Cron (Source) recovered.

Updated
Apr 3, 2026 at 12:41am UTC

App Server went down.

Updated
Apr 2, 2026 at 4:06pm UTC

Manual Update Cron (Source) went down.

Updated
Apr 2, 2026 at 10:20am UTC

TikTok 3 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 10:20am UTC

TikTok 2 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 10:20am UTC

TikTok 0 - JobPriority Not 0 and TikTok 1 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 10:12am UTC

TikTok 2 - JobPriority Not 0 and TikTok 3 - JobPriority Not 0 went down.

Updated
Apr 2, 2026 at 10:12am UTC

TikTok 0 - JobPriority Not 0 and TikTok 1 - JobPriority Not 0 went down.

Updated
Apr 2, 2026 at 9:20am UTC

TikTok 3 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 9:20am UTC

TikTok 1 - JobPriority Not 0 and TikTok 2 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 9:20am UTC

TikTok 0 - JobPriority Not 0 recovered.

Updated
Apr 2, 2026 at 9:12am UTC

TikTok 3 - JobPriority Not 0 went down.

Updated
Apr 2, 2026 at 9:12am UTC

TikTok 1 - JobPriority Not 0 and TikTok 2 - JobPriority Not 0 went down.

Updated
Apr 2, 2026 at 9:12am UTC

TikTok 0 - JobPriority Not 0 went down.

Updated
Apr 2, 2026 at 7:33am UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

Updated
Apr 2, 2026 at 7:25am UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) went down.

Updated
Apr 2, 2026 at 5:23am UTC

Processing Server (Snippets + Full 4) recovered.

Created
Apr 2, 2026 at 5:17am UTC

Processing Server (Snippets + Full 4) went down.