Previous incidents

December 2025
Dec 15, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 13 other serv...

Downtime

Resolved Dec 15 at 12:48pm EST

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

21 previous updates
Dec 12, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 11 other service...

Downtime

Resolved Dec 12 at 04:54pm EST

Processing Server (Full + Snippet 2) recovered.

18 previous updates
Dec 10, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 11 at 12:17am EST

Processing Server (Full + Snippet 3) recovered.

16 previous updates
Dec 08, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 08 at 01:44pm EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

29 previous updates
Dec 07, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Dec 07 at 01:39am EST

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) recovered.

22 previous updates
Dec 05, 2025
1 incident

Marketing Website is down

Downtime

Resolved Dec 05 at 04:21am EST

Marketing Website recovered.

1 previous update
Dec 01, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Dec 04 at 01:16pm EST

Processing Server (TikTok 0) recovered.

80 previous updates

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Dec 01 at 10:13am EST

Processing Server (TikTok 0) recovered.

11 previous updates
November 2025
Nov 28, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 29 at 04:53pm EST

Manual Update Cron (FB) recovered.

40 previous updates
Nov 26, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Nov 27 at 05:27pm EST

Processing Server (TikTok 4) recovered.

52 previous updates

Processing Server (TikTok 5), Processing Server (TikTok 6), and 8 other servi...

Downtime

Resolved Nov 26 at 05:39pm EST

Manual Update Cron (Source) recovered.

14 previous updates
Nov 24, 2025
2 incidents

Processing Server (Full + Snippet 2), Processing Server (TikTok 1), and 11 ot...

Downtime

Resolved Nov 25 at 11:38am EST

Processing Server (TikTok 1) recovered.

20 previous updates

Processing Server (Full + Snippet 1), Processing Server (TikTok 1), and 6 oth...

Downtime

Resolved Nov 24 at 06:26pm EST

Manual Update Cron (Source) recovered.

19 previous updates
Nov 22, 2025
2 incidents

Processing Server (Snippets + Full 6), Processing Server (Scheduler), and 2 o...

Downtime

Resolved Nov 23 at 12:28pm EST

Processing Server (Snippets + Full 6) recovered.

7 previous updates

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 22 at 04:22pm EST

Processing Server (TikTok 2) recovered.

34 previous updates
Nov 20, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 21 at 07:41am EST

Processing Server (Full + Snippet 3) recovered.

52 previous updates

App Server, Processing Server (Full + Snippet 3), and 16 other services are down

Downtime

Resolved Nov 20 at 06:51pm EST

Processing Server (TikTok 6) recovered.

66 previous updates
Nov 19, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Nov 19 at 11:03am EST

Manual Update Cron (FB) recovered.

35 previous updates
Nov 18, 2025
1 incident

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Nov 18 at 06:08pm EST

Manual Update Cron (Source) recovered.

13 previous updates
Nov 14, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 11 other serv...

Downtime

Resolved Nov 14 at 02:01pm EST

TikTok 2 - JobPriority Not 0 recovered.

15 previous updates
Nov 12, 2025
1 incident

Processing Server (TikTok 6) is down

Downtime

Resolved Nov 12 at 12:11pm EST

Processing Server (TikTok 6) recovered.

1 previous update
Nov 11, 2025
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Nov 11 at 04:53am EST

Manual Update Cron (FB) recovered.

1 previous update
Nov 08, 2025
1 incident

Manual Update Cron (Source) and Manual Update Cron (FB) are down

Downtime

Resolved Nov 08 at 05:30pm EST

Manual Update Cron (Source) recovered.

3 previous updates
Nov 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Nov 07 at 04:58pm EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

26 previous updates
Nov 03, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 4), and 10 other serv...

Downtime

Resolved Nov 03 at 06:07am EST

TikTok 3 - JobPriority Not 0 recovered.

13 previous updates
October 2025
Oct 30, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 30 at 11:46am EDT

Manual Update Cron (FB) recovered.

11 previous updates
Oct 27, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 27 at 03:15am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates
Oct 24, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 24 at 02:27am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

8 previous updates
Oct 22, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Oct 23 at 08:54am EDT

Processing Server (Snippets + Full 6) recovered.

24 previous updates

Marketing Website is down

Downtime

Resolved Oct 22 at 11:50am EDT

Marketing Website recovered.

1 previous update
Oct 18, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 9 other servi...

Downtime

Resolved Oct 18 at 01:56am EDT

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

14 previous updates
Oct 17, 2025
1 incident

App Server, Processing Server (TikTok 0), and 7 other services are down

Downtime

Resolved Oct 17 at 01:21am EDT

Processing Server (TikTok 0) recovered.

12 previous updates
Oct 13, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 13 at 06:56am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates
Oct 11, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Oct 11 at 03:24am EDT

Processing Server (Full + Snippet 3) recovered.

18 previous updates
Oct 03, 2025
1 incident

Marketing Website and Manual Update Cron (FB) are down

Downtime

Resolved Oct 03 at 05:48pm EDT

Manual Update Cron (FB) recovered.

3 previous updates
Oct 02, 2025
1 incident

Processing Server (Full + Snippet 0), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Oct 02 at 09:22am EDT

Processing Server (Full + Snippet 0) recovered.

21 previous updates
Oct 01, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 3), and 10 other serv...

Downtime

Resolved Oct 01 at 11:57am EDT

Manual Update Cron (FB) recovered.

19 previous updates