Previous incidents

February 2026
Feb 11, 2026
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Feb 12 at 02:28pm EST

Manual Update Cron (Source) recovered.

37 previous updates
Feb 10, 2026
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 7), and 8 other servi...

Downtime

Resolved Feb 10 at 12:17pm EST

Processing Server (TikTok 0) recovered.

20 previous updates
Feb 09, 2026
1 incident

Processing Server (TikTok 7), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Feb 09 at 10:20am EST

TikTok 3 - JobPriority Not 0 recovered.

11 previous updates
Feb 08, 2026
1 incident

Processing Server (Snippets + Full 7) is down

Downtime

Resolved Feb 08 at 09:24am EST

Processing Server (Snippets + Full 7) recovered.

1 previous update
Feb 07, 2026
1 incident

Processing Server (TikTok 4) is down

Downtime

Resolved Feb 07 at 02:49pm EST

Processing Server (TikTok 4) recovered.

1 previous update
Feb 03, 2026
1 incident

Processing Server (Scheduler), Processing Server (TikTok 1), and 8 other serv...

Downtime

Resolved Feb 06 at 06:46pm EST

Manual Update Cron (Source) recovered.

52 previous updates
January 2026
Jan 31, 2026
2 incidents

Processing Server (TikTok 2) is down

Downtime

Resolved Jan 31 at 11:18pm EST

Processing Server (TikTok 2) recovered.

1 previous update

Processing Server (Full + Snippet 0), Processing Server (TikTok 7), and 7 oth...

Downtime

Resolved Jan 31 at 11:35am EST

Processing Server (TikTok 7) recovered.

13 previous updates
Jan 30, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 30 at 02:32pm EST

Processing Server (TikTok 1) recovered.

32 previous updates
Jan 29, 2026
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Jan 29 at 06:15pm EST

Manual Update Cron (Source) recovered.

10 previous updates
Jan 27, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 28 at 06:08am EST

Processing Server (Snippets + Full 4) recovered.

41 previous updates
Jan 26, 2026
1 incident

Processing Server (Full + Snippet 2), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Jan 26 at 05:31pm EST

Manual Update Cron (Source) recovered.

13 previous updates
Jan 25, 2026
1 incident

Processing Server (TikTok 2) and Processing Server (TikTok 6) are down

Downtime

Resolved Jan 25 at 11:34am EST

Processing Server (TikTok 6) recovered.

3 previous updates
Jan 22, 2026
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 6), and 9 other servi...

Downtime

Resolved Jan 23 at 01:11pm EST

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

25 previous updates
Jan 20, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Scheduler), and 9 ot...

Downtime

Resolved Jan 21 at 06:57pm EST

Manual Update Cron (Source) recovered.

40 previous updates

App Server, Processing Server (Full + Snippet 0), and 9 other services are down

Downtime

Resolved Jan 20 at 04:59pm EST

Manual Update Cron (FB) recovered.

16 previous updates
Jan 18, 2026
1 incident

Processing Server (Full + Snippet 2), Processing Server (TikTok 1), and 8 oth...

Downtime

Resolved Jan 18 at 05:17pm EST

Processing Server (TikTok 1) recovered.

14 previous updates
Jan 16, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 17 at 11:49am EST

Processing Server (TikTok 4) recovered.

46 previous updates

Processing Server (Full + Snippet 0), Processing Server (TikTok 0), and 8 oth...

Downtime

Resolved Jan 16 at 12:38pm EST

Processing Server (Full + Snippet 0) recovered.

15 previous updates
Jan 15, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 15 at 12:39pm EST

Manual Update Cron (Source) recovered.

58 previous updates
Jan 13, 2026
1 incident

Processing Server (Snippets + Full 5), Processing Server (Snippets + Full 6),...

Downtime

Resolved Jan 14 at 01:18pm EST

Processing Server (TikTok 1) recovered.

11 previous updates
Jan 12, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Scheduler), and 10 o...

Downtime

Resolved Jan 13 at 06:04pm EST

Processing Server (TikTok 4) recovered.

43 previous updates

Processing Server (TikTok 0), Processing Server (TikTok 3), and 3 other servi...

Downtime

Resolved Jan 12 at 04:05pm EST

Processing Server (TikTok 7) recovered.

17 previous updates
Jan 11, 2026
1 incident

Processing Server (Snippets + Full 4), Processing Server (TikTok 2), and 3 ot...

Downtime

Resolved Jan 11 at 03:38pm EST

Processing Server (Snippets + Full 4) recovered.

8 previous updates
Jan 09, 2026
2 incidents

Processing Server (Full + Snippet 1), Processing Server (TikTok 1), and 4 oth...

Downtime

Resolved Jan 10 at 01:49pm EST

Processing Server (TikTok 4) recovered.

11 previous updates

Processing Server (TikTok 1), Processing Server (TikTok 5), and 8 other servi...

Downtime

Resolved Jan 09 at 05:34pm EST

Processing Server (TikTok 6) recovered.

21 previous updates
Jan 07, 2026
2 incidents

Manual Update Cron (Source) is down

Downtime

Resolved Jan 08 at 07:03am EST

Manual Update Cron (Source) recovered.

1 previous update

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Jan 07 at 12:25pm EST

Processing Server (Full + Snippet 3) recovered.

23 previous updates
Jan 06, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Jan 06 at 06:18pm EST

Processing Server (TikTok 4) recovered.

15 previous updates
Jan 05, 2026
1 incident

Processing Server (Full + Snippet 2), Processing Server (Full + Snippet 3), a...

Downtime

Resolved Jan 05 at 03:54pm EST

Processing Server (Full + Snippet 2) and Processing Server (Full + Snippet 3) recovered.

9 previous updates
Jan 04, 2026
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved Jan 04 at 04:41pm EST

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

25 previous updates
Jan 02, 2026
2 incidents

Processing Server (Full + Snippet 2) and Processing Server (TikTok 7) are down

Downtime

Resolved Jan 02 at 08:49pm EST

Processing Server (TikTok 7) recovered.

3 previous updates

Processing Server (Snippets + Full 7) is down

Downtime

Resolved Jan 02 at 03:24am EST

Processing Server (Snippets + Full 7) recovered.

1 previous update
December 2025
Dec 31, 2025
1 incident

Processing Server (Snippets + Full 5), Processing Server (Snippets + Full 7),...

Downtime

Resolved Dec 31 at 09:24am EST

Processing Server (Snippets + Full 7) recovered.

8 previous updates
Dec 29, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Dec 29 at 09:11am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

9 previous updates
Dec 27, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 13 other serv...

Downtime

Resolved Dec 27 at 06:20pm EST

TikTok 3 - JobPriority Not 0 recovered.

25 previous updates
Dec 24, 2025
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Dec 24 at 05:10pm EST

Manual Update Cron (FB) recovered.

1 previous update
Dec 23, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Dec 23 at 12:54am EST

Processing Server (Full + Snippet 2) recovered.

14 previous updates
Dec 21, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 4), and 10 other serv...

Downtime

Resolved Dec 21 at 11:35pm EST

TikTok 3 - JobPriority Not 0 recovered.

15 previous updates
Dec 18, 2025
1 incident

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobP...

Downtime

Resolved Dec 18 at 06:29pm EST

Manual Update Cron (Source) recovered.

9 previous updates
Dec 17, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Dec 17 at 01:50am EST

TikTok 3 - JobPriority Not 0 recovered.

8 previous updates
Dec 15, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 13 other serv...

Downtime

Resolved Dec 15 at 12:48pm EST

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

21 previous updates
Dec 12, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 11 other service...

Downtime

Resolved Dec 12 at 04:54pm EST

Processing Server (Full + Snippet 2) recovered.

18 previous updates
Dec 10, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 11 at 12:17am EST

Processing Server (Full + Snippet 3) recovered.

16 previous updates
Dec 08, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 08 at 01:44pm EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

29 previous updates
Dec 07, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Dec 07 at 01:39am EST

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) recovered.

22 previous updates
Dec 05, 2025
1 incident

Marketing Website is down

Downtime

Resolved Dec 05 at 04:21am EST

Marketing Website recovered.

1 previous update
Dec 01, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Dec 04 at 01:16pm EST

Processing Server (TikTok 0) recovered.

80 previous updates

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Dec 01 at 10:13am EST

Processing Server (TikTok 0) recovered.

11 previous updates