Previous incidents

January 2026
Jan 31, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (TikTok 7), and 7 oth...

Downtime

Resolved Jan 31, 2026 at 4:35pm UTC

Processing Server (TikTok 7) recovered.

13 previous updates
Jan 30, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 30, 2026 at 7:32pm UTC

Processing Server (TikTok 1) recovered.

32 previous updates
Jan 29, 2026
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Jan 29, 2026 at 11:15pm UTC

Manual Update Cron (Source) recovered.

10 previous updates
Jan 27, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 28, 2026 at 11:08am UTC

Processing Server (Snippets + Full 4) recovered.

41 previous updates
Jan 26, 2026
1 incident

Processing Server (Full + Snippet 2), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Jan 26, 2026 at 10:31pm UTC

Manual Update Cron (Source) recovered.

13 previous updates
Jan 25, 2026
1 incident

Processing Server (TikTok 2) and Processing Server (TikTok 6) are down

Downtime

Resolved Jan 25, 2026 at 4:34pm UTC

Processing Server (TikTok 6) recovered.

3 previous updates
Jan 22, 2026
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 6), and 9 other servi...

Downtime

Resolved Jan 23, 2026 at 6:11pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

25 previous updates
Jan 20, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (TikTok 2), and 9 oth...

Downtime

Resolved Jan 21, 2026 at 11:57pm UTC

Manual Update Cron (Source) recovered.

40 previous updates

App Server, Processing Server (Full + Snippet 0), and 9 other services are down

Downtime

Resolved Jan 20, 2026 at 9:59pm UTC

Manual Update Cron (FB) recovered.

16 previous updates
Jan 18, 2026
1 incident

Processing Server (Full + Snippet 2), Processing Server (TikTok 1), and 8 oth...

Downtime

Resolved Jan 18, 2026 at 10:17pm UTC

Processing Server (TikTok 1) recovered.

14 previous updates
Jan 16, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 17, 2026 at 4:49pm UTC

Processing Server (TikTok 4) recovered.

46 previous updates

Processing Server (Full + Snippet 0), Processing Server (TikTok 0), and 8 oth...

Downtime

Resolved Jan 16, 2026 at 5:38pm UTC

Processing Server (Full + Snippet 0) recovered.

15 previous updates
Jan 15, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jan 15, 2026 at 5:39pm UTC

Manual Update Cron (Source) recovered.

58 previous updates
Jan 13, 2026
1 incident

Processing Server (Snippets + Full 5), Processing Server (Snippets + Full 6),...

Downtime

Resolved Jan 14, 2026 at 6:18pm UTC

Processing Server (TikTok 1) recovered.

11 previous updates
Jan 12, 2026
2 incidents

Processing Server (Full + Snippet 0), Processing Server (TikTok 0), and 10 ot...

Downtime

Resolved Jan 13, 2026 at 11:04pm UTC

Processing Server (TikTok 4) recovered.

43 previous updates

Processing Server (TikTok 0), Processing Server (TikTok 3), and 3 other servi...

Downtime

Resolved Jan 12, 2026 at 9:05pm UTC

Processing Server (TikTok 7) recovered.

17 previous updates
Jan 11, 2026
1 incident

Processing Server (Snippets + Full 4), Processing Server (TikTok 2), and 3 ot...

Downtime

Resolved Jan 11, 2026 at 8:38pm UTC

Processing Server (Snippets + Full 4) recovered.

8 previous updates
Jan 09, 2026
2 incidents

Processing Server (Full + Snippet 1), Processing Server (TikTok 1), and 4 oth...

Downtime

Resolved Jan 10, 2026 at 6:49pm UTC

Processing Server (TikTok 4) recovered.

11 previous updates

Processing Server (TikTok 1), Processing Server (TikTok 5), and 8 other servi...

Downtime

Resolved Jan 9, 2026 at 10:34pm UTC

Processing Server (TikTok 6) recovered.

21 previous updates
Jan 07, 2026
2 incidents

Manual Update Cron (Source) is down

Downtime

Resolved Jan 8, 2026 at 12:03pm UTC

Manual Update Cron (Source) recovered.

1 previous update

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Jan 7, 2026 at 5:25pm UTC

Processing Server (Full + Snippet 3) recovered.

23 previous updates
Jan 06, 2026
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Jan 6, 2026 at 11:18pm UTC

Processing Server (TikTok 4) recovered.

15 previous updates
Jan 05, 2026
1 incident

Processing Server (Full + Snippet 2), Processing Server (Full + Snippet 3), a...

Downtime

Resolved Jan 5, 2026 at 8:54pm UTC

Processing Server (Full + Snippet 2) and Processing Server (Full + Snippet 3) recovered.

9 previous updates
Jan 04, 2026
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved Jan 4, 2026 at 9:41pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

25 previous updates
Jan 02, 2026
2 incidents

Processing Server (Full + Snippet 2) and Processing Server (TikTok 7) are down

Downtime

Resolved Jan 3, 2026 at 1:49am UTC

Processing Server (TikTok 7) recovered.

3 previous updates

Processing Server (Snippets + Full 7) is down

Downtime

Resolved Jan 2, 2026 at 8:24am UTC

Processing Server (Snippets + Full 7) recovered.

1 previous update
December 2025
Dec 31, 2025
1 incident

Processing Server (Snippets + Full 5), Processing Server (Snippets + Full 7),...

Downtime

Resolved Dec 31, 2025 at 2:24pm UTC

Processing Server (Snippets + Full 7) recovered.

8 previous updates
Dec 29, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Dec 29, 2025 at 2:11pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

9 previous updates
Dec 27, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 13 other serv...

Downtime

Resolved Dec 27, 2025 at 11:20pm UTC

TikTok 3 - JobPriority Not 0 recovered.

25 previous updates
Dec 24, 2025
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Dec 24, 2025 at 10:10pm UTC

Manual Update Cron (FB) recovered.

1 previous update
Dec 23, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Dec 23, 2025 at 5:54am UTC

Processing Server (Full + Snippet 2) recovered.

14 previous updates
Dec 21, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 4), and 10 other serv...

Downtime

Resolved Dec 22, 2025 at 4:35am UTC

TikTok 3 - JobPriority Not 0 recovered.

15 previous updates
Dec 18, 2025
1 incident

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobP...

Downtime

Resolved Dec 18, 2025 at 11:29pm UTC

Manual Update Cron (Source) recovered.

9 previous updates
Dec 17, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Dec 17, 2025 at 6:50am UTC

TikTok 3 - JobPriority Not 0 recovered.

8 previous updates
Dec 15, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 13 other serv...

Downtime

Resolved Dec 15, 2025 at 5:48pm UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

21 previous updates
Dec 12, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 11 other service...

Downtime

Resolved Dec 12, 2025 at 9:54pm UTC

Processing Server (Full + Snippet 2) recovered.

18 previous updates
Dec 10, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 11, 2025 at 5:17am UTC

Processing Server (Full + Snippet 3) recovered.

16 previous updates
Dec 08, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Dec 8, 2025 at 6:44pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

29 previous updates
Dec 07, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Dec 7, 2025 at 6:39am UTC

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) recovered.

22 previous updates
Dec 05, 2025
1 incident

Marketing Website is down

Downtime

Resolved Dec 5, 2025 at 9:21am UTC

Marketing Website recovered.

1 previous update
Dec 01, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Dec 4, 2025 at 6:16pm UTC

Processing Server (TikTok 0) recovered.

80 previous updates

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Dec 1, 2025 at 3:13pm UTC

Processing Server (TikTok 0) recovered.

11 previous updates
November 2025
Nov 28, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 29, 2025 at 9:53pm UTC

Manual Update Cron (FB) recovered.

40 previous updates
Nov 26, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Nov 27, 2025 at 10:27pm UTC

Processing Server (TikTok 4) recovered.

52 previous updates

Processing Server (TikTok 5), Processing Server (TikTok 6), and 8 other servi...

Downtime

Resolved Nov 26, 2025 at 10:39pm UTC

Manual Update Cron (Source) recovered.

14 previous updates
Nov 24, 2025
2 incidents

Processing Server (Full + Snippet 2), Processing Server (TikTok 1), and 11 ot...

Downtime

Resolved Nov 25, 2025 at 4:38pm UTC

Processing Server (TikTok 1) recovered.

20 previous updates

Processing Server (Full + Snippet 1), Processing Server (TikTok 1), and 6 oth...

Downtime

Resolved Nov 24, 2025 at 11:26pm UTC

Manual Update Cron (Source) recovered.

19 previous updates
Nov 22, 2025
2 incidents

Processing Server (Snippets + Full 6), Processing Server (TikTok 3), and 2 ot...

Downtime

Resolved Nov 23, 2025 at 5:28pm UTC

Processing Server (Snippets + Full 6) recovered.

7 previous updates

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 22, 2025 at 9:22pm UTC

Processing Server (TikTok 2) recovered.

34 previous updates
Nov 20, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 21, 2025 at 12:41pm UTC

Processing Server (Full + Snippet 3) recovered.

52 previous updates

App Server, Processing Server (Full + Snippet 3), and 16 other services are down

Downtime

Resolved Nov 20, 2025 at 11:51pm UTC

Processing Server (TikTok 6) recovered.

66 previous updates
Nov 19, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Nov 19, 2025 at 4:03pm UTC

Manual Update Cron (FB) recovered.

35 previous updates
Nov 18, 2025
1 incident

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Nov 18, 2025 at 11:08pm UTC

Manual Update Cron (Source) recovered.

13 previous updates
Nov 14, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 11 other serv...

Downtime

Resolved Nov 14, 2025 at 7:01pm UTC

TikTok 2 - JobPriority Not 0 recovered.

15 previous updates
Nov 12, 2025
1 incident

Processing Server (TikTok 6) is down

Downtime

Resolved Nov 12, 2025 at 5:11pm UTC

Processing Server (TikTok 6) recovered.

1 previous update
Nov 11, 2025
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Nov 11, 2025 at 9:53am UTC

Manual Update Cron (FB) recovered.

1 previous update
Nov 08, 2025
1 incident

Manual Update Cron (Source) and Manual Update Cron (FB) are down

Downtime

Resolved Nov 8, 2025 at 10:30pm UTC

Manual Update Cron (Source) recovered.

3 previous updates
Nov 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Nov 7, 2025 at 9:58pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

26 previous updates
Nov 03, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 4), and 10 other serv...

Downtime

Resolved Nov 3, 2025 at 11:07am UTC

TikTok 3 - JobPriority Not 0 recovered.

13 previous updates