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Downtime

App Server, Processing Server (Full + Snippet 0), and 9 other services are down

Jan 20, 2026 at 12:02pm UTC
Affected services
App Server
Processing Server (Full + Snippet 0)
Processing Server (TikTok 7)
PROD Full /Snippet Server 0 - JobPriority Not 0
PROD Full /Snippet Server 1 - JobPriority Not 0
PROD Scheduler Server - JobPriority Not 0
TikTok 0 - JobPriority Not 0
TikTok 1 - JobPriority Not 0
TikTok 2 - JobPriority Not 0
TikTok 3 - JobPriority Not 0
Manual Update Cron (FB)

Resolved
Jan 20, 2026 at 9:59pm UTC

Manual Update Cron (FB) recovered.

Updated
Jan 20, 2026 at 6:36pm UTC

App Server recovered.

Updated
Jan 20, 2026 at 6:26pm UTC

App Server went down.

Updated
Jan 20, 2026 at 4:44pm UTC

Manual Update Cron (FB) went down.

Updated
Jan 20, 2026 at 12:35pm UTC

Processing Server (TikTok 7) recovered.

Updated
Jan 20, 2026 at 12:29pm UTC

Processing Server (TikTok 7) went down.

Updated
Jan 20, 2026 at 12:23pm UTC

Processing Server (Full + Snippet 0) recovered.

Updated
Jan 20, 2026 at 12:20pm UTC

TikTok 2 - JobPriority Not 0 and TikTok 3 - JobPriority Not 0 recovered.

Updated
Jan 20, 2026 at 12:20pm UTC

TikTok 0 - JobPriority Not 0 and TikTok 1 - JobPriority Not 0 recovered.

Updated
Jan 20, 2026 at 12:15pm UTC

Processing Server (Full + Snippet 0) went down.

Updated
Jan 20, 2026 at 12:13pm UTC

TikTok 3 - JobPriority Not 0 went down.

Updated
Jan 20, 2026 at 12:12pm UTC

TikTok 2 - JobPriority Not 0 went down.

Updated
Jan 20, 2026 at 12:12pm UTC

TikTok 0 - JobPriority Not 0 and TikTok 1 - JobPriority Not 0 went down.

Updated
Jan 20, 2026 at 12:11pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

Updated
Jan 20, 2026 at 12:11pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

Updated
Jan 20, 2026 at 12:03pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 went down.

Created
Jan 20, 2026 at 12:02pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 went down.