Previous incidents

October 2025
Oct 30, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 30, 2025 at 3:46pm UTC

Manual Update Cron (FB) recovered.

11 previous updates

Oct 27, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 27, 2025 at 7:15am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates

Oct 24, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 24, 2025 at 6:27am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

8 previous updates

Oct 22, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Oct 23, 2025 at 12:54pm UTC

Processing Server (Snippets + Full 6) recovered.

24 previous updates

Marketing Website is down

Downtime

Resolved Oct 22, 2025 at 3:50pm UTC

Marketing Website recovered.

1 previous update

Oct 18, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 9 other servi...

Downtime

Resolved Oct 18, 2025 at 5:56am UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

14 previous updates

Oct 17, 2025
1 incident

App Server, Processing Server (TikTok 0), and 7 other services are down

Downtime

Resolved Oct 17, 2025 at 5:21am UTC

Processing Server (TikTok 0) recovered.

12 previous updates

Oct 13, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 13, 2025 at 10:56am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates

Oct 11, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Oct 11, 2025 at 7:24am UTC

Processing Server (Full + Snippet 3) recovered.

18 previous updates

Oct 03, 2025
1 incident

Marketing Website and Manual Update Cron (FB) are down

Downtime

Resolved Oct 3, 2025 at 9:48pm UTC

Manual Update Cron (FB) recovered.

3 previous updates

Oct 02, 2025
1 incident

Processing Server (Full + Snippet 0), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Oct 2, 2025 at 1:22pm UTC

Processing Server (Full + Snippet 0) recovered.

21 previous updates

Oct 01, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 3), and 10 other serv...

Downtime

Resolved Oct 1, 2025 at 3:57pm UTC

Manual Update Cron (FB) recovered.

19 previous updates

September 2025
Sep 27, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Sep 27, 2025 at 9:56am UTC

Processing Server (TikTok 1) recovered.

15 previous updates

Sep 23, 2025
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, and 6 other serv...

Downtime

Resolved Sep 23, 2025 at 6:30am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

8 previous updates

Sep 20, 2025
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Sep 20, 2025 at 3:48pm UTC

Manual Update Cron (FB) recovered.

1 previous update

Sep 18, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 18, 2025 at 7:51am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 and PROD Scheduler Server - JobPriority Not 0 recovered.

9 previous updates

Sep 17, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Sep 17, 2025 at 4:03pm UTC

Manual Update Cron (FB) recovered.

38 previous updates

Sep 16, 2025
1 incident

Processing Server (Full + Snippet 0) and Manual Update Cron (FB) are down

Downtime

Resolved Sep 16, 2025 at 6:17pm UTC

Processing Server (Full + Snippet 0) recovered.

3 previous updates

Sep 13, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 13, 2025 at 6:30am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates

Sep 09, 2025
2 incidents

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Sep 10, 2025 at 1:51am UTC

Processing Server (Full + Snippet 2) and Processing Server (Full + Snippet 3) recovered.

3 previous updates

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Sep 9, 2025 at 10:22pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

15 previous updates

Sep 08, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Sep 8, 2025 at 10:35pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

15 previous updates

Sep 05, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 5, 2025 at 3:58pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

7 previous updates

Sep 01, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 8 other servi...

Downtime

Resolved Sep 1, 2025 at 10:52pm UTC

Manual Update Cron (Source) recovered.

12 previous updates

August 2025
Aug 28, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Aug 28, 2025 at 3:38pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

16 previous updates

Aug 27, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 3), and 2 other servi...

Downtime

Resolved Aug 27, 2025 at 11:46am UTC

Processing Server (TikTok 5) recovered.

7 previous updates

Aug 16, 2025
1 incident

Processing Server (TikTok 4), Processing Server (TikTok 5), and 1 other servi...

Downtime

Resolved Aug 17, 2025 at 1:01am UTC

Processing Server (TikTok 4) recovered.

4 previous updates

Aug 13, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Aug 14, 2025 at 4:35am UTC

Manual Update Cron (Source) recovered.

1 previous update

Aug 12, 2025
1 incident

Manual Update Cron (Source) and Manual Update Cron (FB) are down

Downtime

Resolved Aug 12, 2025 at 10:30pm UTC

Manual Update Cron (Source) recovered.

3 previous updates

Aug 11, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Aug 11, 2025 at 4:44pm UTC

Manual Update Cron (Source) recovered.

1 previous update

Aug 07, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Aug 8, 2025 at 4:51am UTC

Manual Update Cron (Source) recovered.

1 previous update

Aug 06, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Aug 6, 2025 at 8:04am UTC

Processing Server (Snippets + Full 5) and Processing Server (Snippets + Full 6) recovered.

15 previous updates

Aug 05, 2025
1 incident

Processing Server (TikTok 3) is down

Downtime

Resolved Aug 5, 2025 at 8:15pm UTC

Processing Server (TikTok 3) recovered.

1 previous update

Aug 04, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Aug 4, 2025 at 4:42pm UTC

Manual Update Cron (Source) recovered.

1 previous update