Previous incidents

October 2023
Oct 31, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 31, 2023 at 2:08pm UTC

TikTok 3 - JobPriority Not 0 recovered.

10 previous updates

Oct 30, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Oct 30, 2023 at 5:34pm UTC

Manual Update Cron (FB) recovered.

18 previous updates

Oct 28, 2023
1 incident

Marketing Website and App Server are down

Downtime

Resolved Oct 28, 2023 at 9:13pm UTC

Marketing Website recovered.

3 previous updates

Oct 20, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 20, 2023 at 9:21am UTC

Auto Update Cron (Source) recovered.

12 previous updates

Oct 19, 2023
1 incident

Processing Server (Full + Snippet 0), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Oct 19, 2023 at 5:55am UTC

TikTok 0 - JobPriority Not 0 recovered.

8 previous updates

Oct 17, 2023
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Oct 18, 2023 at 6:34am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

41 previous updates

Oct 16, 2023
1 incident

Processing Server (Snippets + Full 4), Processing Server (Snippets + Full 5),...

Downtime

Resolved Oct 16, 2023 at 10:04pm UTC

Processing Server (Snippets + Full 4), Processing Server (Snippets + Full 5), Processing Server (Snippets + Full 6), and 2 other resources recovered.

3 previous updates

Oct 14, 2023
1 incident

Auto Update Cron (Source) and Manual Update Cron (FB) are down

Downtime

Resolved Oct 14, 2023 at 5:29pm UTC

Manual Update Cron (FB) recovered.

5 previous updates

Oct 13, 2023
1 incident

App Server is down

Downtime

Resolved Oct 13, 2023 at 6:32am UTC

App Server recovered.

1 previous update

Oct 10, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Oct 11, 2023 at 5:06pm UTC

Manual Update Cron (Source) recovered.

20 previous updates

Oct 09, 2023
1 incident

App Server is down

Downtime

Resolved Oct 9, 2023 at 6:40am UTC

App Server recovered.

1 previous update

Oct 06, 2023
1 incident

App Server is down

Downtime

Resolved Oct 6, 2023 at 6:46am UTC

App Server recovered.

1 previous update

Oct 04, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 4, 2023 at 4:29am UTC

TikTok 7 - JobPriority Not 0 recovered.

13 previous updates

September 2023
Sep 29, 2023
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Sep 29, 2023 at 10:33pm UTC

Manual Update Cron (Source) recovered.

1 previous update

Sep 28, 2023
1 incident

App Server is down

Downtime

Resolved Sep 28, 2023 at 6:41am UTC

App Server recovered.

1 previous update

Sep 27, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 27, 2023 at 5:38am UTC

TikTok 5 - JobPriority Not 0 and TikTok 6 - Job Priority Not 0 recovered.

12 previous updates

Sep 26, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Sep 26, 2023 at 9:07am UTC

Auto Update Cron (Source) recovered.

16 previous updates

Sep 25, 2023
1 incident

App Server is down

Downtime

Resolved Sep 25, 2023 at 6:39am UTC

App Server recovered.

1 previous update

Sep 18, 2023
1 incident

App Server is down

Downtime

Resolved Sep 18, 2023 at 6:35am UTC

App Server recovered.

1 previous update

Sep 13, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 13, 2023 at 5:50am UTC

TikTok 7 - JobPriority Not 0 recovered.

11 previous updates

Sep 12, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 12, 2023 at 5:27am UTC

TikTok 4 - JobPriority Not 0 recovered.

11 previous updates

Sep 09, 2023
1 incident

App Server is down

Downtime

Resolved Sep 9, 2023 at 6:43am UTC

App Server recovered.

1 previous update

Sep 06, 2023
2 incidents

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Sep 8, 2023 at 3:00am UTC

Check Connection Status recovered.

18 previous updates

Processing Server (TikTok 6), Processing Server (TikTok 7), TikTok 6 - Job Pr...

Downtime

Resolved Sep 6, 2023 at 5:21pm UTC

TikTok 6 - Job Priority Not 0 and TikTok 7 - JobPriority Not 0 recovered.

9 previous updates

Sep 05, 2023
1 incident

Processing Server (Snippets + Full 6), PROD Full /Snippet Server 0 - JobPrior...

Downtime

Resolved Sep 5, 2023 at 8:38pm UTC

Processing Server (Snippets + Full 6) recovered.

17 previous updates

Sep 03, 2023
1 incident

App Server is down

Downtime

Resolved Sep 3, 2023 at 6:35am UTC

App Server recovered.

1 previous update

August 2023
Aug 31, 2023
1 incident

App Server is down

Downtime

Resolved Aug 31, 2023 at 6:37am UTC

App Server recovered.

1 previous update

Aug 29, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Aug 29, 2023 at 5:20pm UTC

TikTok 6 - Job Priority Not 0 recovered.

12 previous updates

Aug 28, 2023
1 incident

App Server, Processing Server (Full + Snippet 0), Processing Server (Full + S...

Downtime

Resolved Aug 28, 2023 at 10:18am UTC

PROD Scheduler Server - JobPriority Not 0, TikTok 0 - JobPriority Not 0, TikTok 1 - JobPriority Not 0, and 2 other resources recovered.

19 previous updates

Aug 23, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Aug 23, 2023 at 7:18am UTC

TikTok 7 - JobPriority Not 0 recovered.

12 previous updates

Aug 17, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Aug 17, 2023 at 5:33am UTC

TikTok 6 - Job Priority Not 0 and TikTok 7 - JobPriority Not 0 recovered.

13 previous updates

Aug 16, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Aug 16, 2023 at 5:08am UTC

TikTok 0 - JobPriority Not 0, TikTok 2 - JobPriority Not 0, TikTok 5 - JobPriority Not 0, and 2 other resources recovered.

13 previous updates

Aug 12, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Aug 12, 2023 at 12:01pm UTC

Manual Update Cron (Source) recovered.

16 previous updates

Aug 11, 2023
1 incident

TikTok 6 - Job Priority Not 0 and TikTok 7 - JobPriority Not 0 are down

Downtime

Resolved Aug 11, 2023 at 12:34pm UTC

TikTok 6 - Job Priority Not 0 and TikTok 7 - JobPriority Not 0 recovered.

3 previous updates

Aug 10, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Aug 10, 2023 at 6:39am UTC

App Server recovered.

18 previous updates

Aug 07, 2023
1 incident

App Server is down

Downtime

Resolved Aug 7, 2023 at 6:37am UTC

App Server recovered.

1 previous update

Aug 04, 2023
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Aug 4, 2023 at 5:36am UTC

TikTok 7 - JobPriority Not 0 recovered.

14 previous updates

Aug 02, 2023
1 incident

App Server is down

Downtime

Resolved Aug 3, 2023 at 3:08am UTC

App Server recovered.

1 previous update

Aug 01, 2023
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snipp...

Downtime

Resolved Aug 2, 2023 at 6:42am UTC

App Server recovered.

18 previous updates