Previous incidents

December 2024
Dec 31, 2024
1 incident

Marketing Website is down

Downtime

Resolved Dec 31 at 08:22am EST

Marketing Website recovered.

1 previous update

Dec 29, 2024
1 incident

Marketing Website is down

Downtime

Resolved Dec 29 at 09:06pm EST

Marketing Website recovered.

1 previous update

Dec 24, 2024
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Dec 24 at 04:19am EST

TikTok 1 - JobPriority Not 0 recovered.

14 previous updates

Dec 22, 2024
1 incident

Marketing Website is down

Downtime

Resolved Dec 22 at 02:49pm EST

Marketing Website recovered.

1 previous update

Dec 20, 2024
1 incident

Marketing Website, PROD Full /Snippet Server 0 - JobPriority Not 0, and 7 oth...

Downtime

Resolved Dec 21 at 01:09am EST

Manual Update Cron (Source) recovered.

13 previous updates

Dec 18, 2024
1 incident

Processing Server (Snippets + Full 4), Processing Server (Snippets + Full 5),...

Downtime

Resolved Dec 18 at 12:48am EST

Processing Server (Snippets + Full 7) recovered.

14 previous updates

Dec 12, 2024
1 incident

Processing Server (TikTok 4), Processing Server (TikTok 5), and 10 other serv...

Downtime

Resolved Dec 13 at 06:50am EST

Manual Update Cron (Source) recovered.

17 previous updates

Dec 11, 2024
1 incident

Processing Server (Full + Snippet 0), PROD Full /Snippet Server 0 - JobPriori...

Downtime

Resolved Dec 11 at 03:12am EST

Processing Server (Full + Snippet 0) recovered.

11 previous updates

Dec 10, 2024
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Dec 10 at 04:52am EST

TikTok 3 - JobPriority Not 0 recovered.

9 previous updates

Dec 09, 2024
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 11 other serv...

Downtime

Resolved Dec 09 at 06:44pm EST

Manual Update Cron (Source) recovered.

31 previous updates

Dec 07, 2024
1 incident

Marketing Website is down

Downtime

Resolved Dec 07 at 11:51am EST

Marketing Website recovered.

1 previous update

Dec 06, 2024
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 10 other serv...

Downtime

Resolved Dec 06 at 06:05am EST

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates

Dec 05, 2024
1 incident

Manual Update Cron (FB) is down

Downtime

Resolved Dec 05 at 11:00am EST

Manual Update Cron (FB) recovered.

1 previous update

Dec 02, 2024
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 12 other serv...

Downtime

Resolved Dec 02 at 11:10am EST

Manual Update Cron (FB) recovered.

20 previous updates

November 2024
Nov 29, 2024
1 incident

Processing Server (Full + Snippet 0), Processing Server (TikTok 2), and 10 ot...

Downtime

Resolved Nov 30 at 08:36pm EST

TikTok 3 - JobPriority Not 0 recovered.

36 previous updates

Nov 26, 2024
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Nov 26 at 06:46am EST

PROD Scheduler Server - JobPriority Not 0 recovered.

10 previous updates

Nov 25, 2024
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Nov 25 at 12:57am EST

Processing Server (Full + Snippet 3) recovered.

22 previous updates

Nov 23, 2024
1 incident

TikTok 0 - JobPriority Not 0, TikTok 1 - JobPriority Not 0, and 2 other servi...

Downtime

Resolved Nov 23 at 12:52am EST

TikTok 3 - JobPriority Not 0 recovered.

5 previous updates

Nov 18, 2024
1 incident

Marketing Website is down

Downtime

Resolved Nov 18 at 10:55am EST

Marketing Website recovered.

1 previous update

Nov 14, 2024
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Nov 15 at 10:27am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

89 previous updates

Processing Server (TikTok 4), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Nov 14 at 06:46pm EST

Processing Server (TikTok 4) recovered.

27 previous updates

Nov 10, 2024
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Nov 11 at 01:04am EST

TikTok 2 - JobPriority Not 0 recovered.

21 previous updates

Nov 09, 2024
2 incidents

Processing Server (Snippets + Full 4), Processing Server (TikTok 0), and 4 ot...

Downtime

Resolved Nov 10 at 04:55pm EST

Processing Server (Snippets + Full 4) recovered.

37 previous updates

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Nov 09 at 06:57pm EST

Processing Server (TikTok 6) recovered.

11 previous updates

Nov 06, 2024
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Nov 06 at 01:02am EST

TikTok 0 - JobPriority Not 0 recovered.

10 previous updates

Nov 04, 2024
2 incidents

Marketing Website is down

Downtime

Resolved Nov 04 at 10:39pm EST

Marketing Website recovered.

1 previous update

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Nov 04 at 03:50am EST

TikTok 3 - JobPriority Not 0 recovered.

9 previous updates

October 2024
Oct 28, 2024
2 incidents

Check Connection Status is down

Downtime

Resolved Oct 29 at 01:05am EDT

Check Connection Status recovered.

1 previous update

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 28 at 02:13pm EDT

Manual Update Cron (Source) recovered.

17 previous updates

Oct 24, 2024
1 incident

Marketing Website, PROD Full /Snippet Server 0 - JobPriority Not 0, and 6 oth...

Downtime

Resolved Oct 24 at 10:37am EDT

Marketing Website recovered.

11 previous updates

Oct 21, 2024
1 incident

Marketing Website and App Server are down

Downtime

Resolved Oct 21 at 09:44am EDT

Marketing Website recovered.

7 previous updates

Oct 16, 2024
1 incident

Processing Server (Full + Snippet 0), Processing Server (Scheduler), and 7 ot...

Downtime

Resolved Oct 17 at 05:17am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

19 previous updates

Oct 15, 2024
1 incident

App Server, Processing Server (Full + Snippet 0), and 8 other services are down

Downtime

Resolved Oct 15 at 03:21am EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 and TikTok 3 - JobPriority Not 0 recovered.

22 previous updates

Oct 08, 2024
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 08 at 11:42am EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

8 previous updates

Oct 07, 2024
1 incident

App Server, PROD Full /Snippet Server 0 - JobPriority Not 0, and 6 other serv...

Downtime

Resolved Oct 07 at 04:04am EDT

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobPriority Not 0, and TikTok 3 - JobPriority Not 0 recovered.

18 previous updates

Oct 02, 2024
1 incident

Manual Update Cron (Source) and Check Connection Status are down

Downtime

Resolved Oct 03 at 06:44pm EDT

Manual Update Cron (Source) recovered.

3 previous updates

Oct 01, 2024
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Oct 01 at 07:15am EDT

PROD Scheduler Server - JobPriority Not 0 recovered.

16 previous updates