Previous incidents

March 2025
Mar 30, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 30 at 10:35am EDT

Processing Server (TikTok 6) recovered.

51 previous updates
Mar 28, 2025
1 incident

Marketing Website, Processing Server (Scheduler), and 10 other services are down

Downtime

Resolved Mar 28 at 11:12pm EDT

PROD Scheduler Server - JobPriority Not 0 recovered.

41 previous updates
Mar 26, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Mar 27 at 10:35am EDT

PROD Scheduler Server - JobPriority Not 0 recovered.

24 previous updates
Mar 25, 2025
1 incident

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobP...

Downtime

Resolved Mar 25 at 09:42am EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

7 previous updates
Mar 24, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Mar 24 at 05:56pm EDT

Manual Update Cron (Source) recovered.

1 previous update
Mar 23, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Mar 23 at 07:20am EDT

Processing Server (Scheduler) recovered.

1 previous update
Mar 19, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 19 at 11:41am EDT

Processing Server (TikTok 2) recovered.

20 previous updates
Mar 18, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 9 other servi...

Downtime

Resolved Mar 18 at 02:56am EDT

TikTok 3 - JobPriority Not 0 recovered.

24 previous updates
Mar 17, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Mar 17 at 09:44am EDT

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), and Processing Server (Full + Snippet 3) recovered.

3 previous updates
Mar 14, 2025
2 incidents

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) are down

Downtime

Resolved Mar 15 at 10:26am EDT

Processing Server (Snippets + Full 4) recovered.

5 previous updates

Processing Server (Scheduler) is down

Downtime

Resolved Mar 14 at 07:56pm EDT

Processing Server (Scheduler) recovered.

11 previous updates
Mar 12, 2025
1 incident

Processing Server (Full + Snippet 1) is down

Downtime

Resolved Mar 12 at 09:56pm EDT

Processing Server (Full + Snippet 1) recovered.

1 previous update
Mar 11, 2025
1 incident

Processing Server (TikTok 0) and Processing Server (TikTok 2) are down

Downtime

Resolved Mar 11 at 02:19pm EDT

Processing Server (TikTok 2) recovered.

13 previous updates
Mar 10, 2025
1 incident

App Server, Processing Server (Scheduler), and 10 other services are down

Downtime

Resolved Mar 10 at 06:46pm EDT

Manual Update Cron (Source) recovered.

17 previous updates
Mar 08, 2025
2 incidents

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 08 at 07:16pm EST

Processing Server (TikTok 6) recovered.

3 previous updates

Processing Server (TikTok 0), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 08 at 06:46pm EST

Processing Server (TikTok 6) recovered.

25 previous updates
Mar 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 12 other serv...

Downtime

Resolved Mar 07 at 11:40am EST

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates
Mar 05, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 06 at 06:22am EST

Processing Server (TikTok 4) recovered.

57 previous updates
February 2025
Feb 27, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Feb 27 at 10:58am EST

Processing Server (TikTok 6) recovered.

5 previous updates
Feb 25, 2025
2 incidents

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 26 at 01:18am EST

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

10 previous updates

Processing Server (TikTok 0) and Processing Server (TikTok 6) are down

Downtime

Resolved Feb 25 at 09:09am EST

Processing Server (TikTok 0) recovered.

15 previous updates
Feb 24, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 5), and 9 other servi...

Downtime

Resolved Feb 24 at 01:44am EST

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

14 previous updates
Feb 21, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Feb 21 at 11:38pm EST

Manual Update Cron (Source) recovered.

1 previous update
Feb 20, 2025
1 incident

Processing Server (TikTok 0) and Processing Server (TikTok 4) are down

Downtime

Resolved Feb 20 at 05:16pm EST

Processing Server (TikTok 0) recovered.

27 previous updates
Feb 19, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 19 at 01:33am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

6 previous updates
Feb 18, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 3), a...

Downtime

Resolved Feb 18 at 05:39pm EST

Processing Server (TikTok 0) recovered.

29 previous updates
Feb 15, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Feb 16 at 02:58pm EST

Processing Server (Scheduler) recovered.

92 previous updates
Feb 11, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Feb 11 at 05:49pm EST

Processing Server (TikTok 6) recovered.

37 previous updates
Feb 10, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Feb 10 at 03:23am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

17 previous updates
Feb 09, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 09 at 03:37am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates
Feb 08, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 08 at 10:52am EST

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

7 previous updates
Feb 06, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 7 other servi...

Downtime

Resolved Feb 06 at 04:28pm EST

Processing Server (TikTok 2) recovered.

21 previous updates
Feb 05, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 2), and 12 other serv...

Downtime

Resolved Feb 05 at 04:13am EST

Processing Server (TikTok 6), Processing Server (TikTok 7), and TikTok 0 - JobPriority Not 0 recovered.

14 previous updates
Feb 04, 2025
1 incident

Marketing Website is down

Downtime

Resolved Feb 04 at 10:58am EST

Marketing Website recovered.

1 previous update
Feb 01, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Feb 03 at 01:58am EST

Processing Server (Full + Snippet 0) recovered.

30 previous updates
January 2025
Jan 30, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Jan 31 at 10:54am EST

Processing Server (TikTok 4) recovered.

60 previous updates
Jan 29, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 1 other service ...

Downtime

Resolved Jan 30 at 05:27pm EST

Processing Server (Snippets + Full 4) recovered.

24 previous updates
Jan 28, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 4), and 9 other servi...

Downtime

Resolved Jan 28 at 02:36pm EST

Processing Server (TikTok 2) and Processing Server (TikTok 4) recovered.

25 previous updates
Jan 26, 2025
2 incidents

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Jan 27 at 02:54pm EST

Processing Server (Full + Snippet 0) recovered.

9 previous updates

Processing Server (TikTok 0) is down

Downtime

Resolved Jan 26 at 06:46pm EST

Processing Server (TikTok 0) recovered.

1 previous update
Jan 24, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Jan 24 at 11:18pm EST

Processing Server (TikTok 4) recovered.

11 previous updates
Jan 22, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 1), and 21 other service...

Downtime

Resolved Jan 24 at 06:34pm EST

Marketing Website recovered.

109 previous updates
Jan 20, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Jan 20 at 10:54pm EST

Processing Server (TikTok 0) recovered.

13 previous updates
Jan 15, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 14 other serv...

Downtime

Resolved Jan 20 at 01:43pm EST

TikTok 3 - JobPriority Not 0 recovered.

301 previous updates
Jan 14, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 15 other service...

Downtime

Resolved Jan 14 at 03:53pm EST

Marketing Website recovered.

23 previous updates
Jan 11, 2025
1 incident

Processing Server (TikTok 0), PROD Full /Snippet Server 0 - JobPriority Not 0...

Downtime

Resolved Jan 11 at 01:38pm EST

Manual Update Cron (Source) recovered.

13 previous updates
Jan 10, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 5) are down

Downtime

Resolved Jan 10 at 02:18pm EST

Processing Server (TikTok 5) recovered.

3 previous updates
Jan 09, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Jan 09 at 01:20pm EST

Manual Update Cron (Source) recovered.

1 previous update
Jan 01, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Jan 01 at 01:57am EST

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates