Previous incidents

June 2025
Jun 30, 2025
1 incident

Processing Server (Snippets + Full 4) and Processing Server (Snippets + Full ...

Downtime

Resolved Jun 30 at 05:35pm EDT

Processing Server (Snippets + Full 7) recovered.

3 previous updates
Jun 26, 2025
1 incident

Processing Server (Snippets + Full 7) is down

Downtime

Resolved Jun 26 at 11:31pm EDT

Processing Server (Snippets + Full 7) recovered.

1 previous update
Jun 25, 2025
1 incident

Processing Server (Full + Snippet 3), Processing Server (Snippets + Full 5), ...

Downtime

Resolved Jun 25 at 11:45am EDT

Processing Server (Full + Snippet 3) recovered.

3 previous updates
Jun 20, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (TikTok 6), and 8 oth...

Downtime

Resolved Jun 20 at 12:38pm EDT

Processing Server (Full + Snippet 0) recovered.

13 previous updates
Jun 19, 2025
1 incident

Processing Server (Snippets + Full 7) is down

Downtime

Resolved Jun 19 at 03:23pm EDT

Processing Server (Snippets + Full 7) recovered.

1 previous update
Jun 18, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Jun 18 at 05:37pm EDT

Processing Server (Full + Snippet 3) recovered.

5 previous updates
Jun 17, 2025
1 incident

Processing Server (Full + Snippet 2) and Processing Server (Snippets + Full 4...

Downtime

Resolved Jun 17 at 07:05pm EDT

Processing Server (Snippets + Full 4) recovered.

3 previous updates
Jun 16, 2025
1 incident

Processing Server (Full + Snippet 1) is down

Downtime

Resolved Jun 16 at 05:35am EDT

Processing Server (Full + Snippet 1) recovered.

1 previous update
Jun 14, 2025
1 incident

Processing Server (Snippets + Full 6) is down

Downtime

Resolved Jun 14 at 04:49pm EDT

Processing Server (Snippets + Full 6) recovered.

1 previous update
Jun 12, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 2), and 11 other service...

Downtime

Resolved Jun 12 at 04:14pm EDT

Marketing Website recovered.

17 previous updates
Jun 11, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 2), and 8 other servi...

Downtime

Resolved Jun 11 at 03:09am EDT

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

12 previous updates
Jun 10, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Jun 10 at 02:07am EDT

TikTok 0 - JobPriority Not 0 recovered.

16 previous updates
Jun 07, 2025
1 incident

Processing Server (Full + Snippet 2) and Processing Server (Full + Snippet 3)...

Downtime

Resolved Jun 07 at 04:26am EDT

Processing Server (Full + Snippet 2) and Processing Server (Full + Snippet 3) recovered.

1 previous update
May 2025
May 30, 2025
1 incident

Processing Server (TikTok 6), Processing Server (TikTok 7), and 7 other servi...

Downtime

Resolved May 30 at 02:46am EDT

TikTok 3 - JobPriority Not 0 recovered.

13 previous updates
May 28, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 28 at 06:19pm EDT

Manual Update Cron (Source) recovered.

1 previous update
May 27, 2025
1 incident

Processing Server (Scheduler), Processing Server (TikTok 0), and 13 other ser...

Downtime

Resolved May 27 at 06:51pm EDT

Manual Update Cron (Source) recovered.

33 previous updates
May 25, 2025
2 incidents

PROD Full /Snippet Server 0 - JobPriority Not 0 is down

Downtime

Resolved May 25 at 10:31pm EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

1 previous update

Processing Server (Full + Snippet 2) and Processing Server (TikTok 5) are down

Downtime

Resolved May 25 at 03:54pm EDT

Processing Server (TikTok 5) recovered.

3 previous updates
May 20, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved May 21 at 12:42am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

5 previous updates
May 19, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved May 19 at 02:40pm EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

19 previous updates
May 15, 2025
1 incident

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved May 15 at 06:02am EDT

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates
May 13, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 14 at 12:07am EDT

Manual Update Cron (Source) recovered.

1 previous update
May 12, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 12 at 11:57am EDT

Manual Update Cron (Source) recovered.

1 previous update
May 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved May 09 at 11:52am EDT

Manual Update Cron (FB) recovered.

318 previous updates
May 06, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved May 06 at 06:56am EDT

Processing Server (Snippets + Full 5) and Processing Server (Snippets + Full 6) recovered.

42 previous updates
May 02, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 17 other service...

Downtime

Resolved May 05 at 06:26pm EDT

Processing Server (Full + Snippet 3) recovered.

74 previous updates
April 2025
Apr 16, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved May 02 at 02:41pm EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

697 previous updates
Apr 15, 2025
1 incident

Processing Server (Scheduler) and Processing Server (TikTok 3) are down

Downtime

Resolved Apr 15 at 07:38am EDT

Processing Server (Scheduler) recovered.

19 previous updates
Apr 14, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Apr 14 at 07:38pm EDT

Processing Server (Scheduler) recovered.

1 previous update
Apr 11, 2025
1 incident

Deactivate Expired Plans is down

Downtime

Resolved Apr 12 at 07:34pm EDT

Deactivate Expired Plans recovered.

1 previous update
Apr 10, 2025
1 incident

Processing Server (TikTok 0) is down

Downtime

Resolved Apr 10 at 07:56am EDT

Processing Server (TikTok 0) recovered.

7 previous updates
Apr 09, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Scheduler), and 12 o...

Downtime

Resolved Apr 09 at 04:30am EDT

TikTok 3 - JobPriority Not 0 recovered.

27 previous updates
Apr 05, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Apr 06 at 09:12am EDT

Processing Server (TikTok 6) recovered.

58 previous updates
Apr 03, 2025
2 incidents

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved Apr 04 at 01:41pm EDT

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

16 previous updates

Marketing Website is down

Downtime

Resolved Apr 03 at 03:26am EDT

Marketing Website recovered.

1 previous update
Apr 02, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 1 other servi...

Downtime

Resolved Apr 02 at 11:24am EDT

Processing Server (TikTok 4) recovered.

27 previous updates
Apr 01, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Apr 01 at 06:20am EDT

Processing Server (TikTok 0) recovered.

14 previous updates