Previous incidents

April 2025
Apr 16, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved May 2, 2025 at 6:41pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

697 previous updates
Apr 15, 2025
1 incident

Processing Server (TikTok 3) and Processing Server (Scheduler) are down

Downtime

Resolved Apr 15, 2025 at 11:38am UTC

Processing Server (Scheduler) recovered.

19 previous updates
Apr 14, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Apr 14, 2025 at 11:38pm UTC

Processing Server (Scheduler) recovered.

1 previous update
Apr 11, 2025
1 incident

Deactivate Expired Plans is down

Downtime

Resolved Apr 12, 2025 at 11:34pm UTC

Deactivate Expired Plans recovered.

1 previous update
Apr 10, 2025
1 incident

Processing Server (TikTok 0) is down

Downtime

Resolved Apr 10, 2025 at 11:56am UTC

Processing Server (TikTok 0) recovered.

7 previous updates
Apr 09, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (TikTok 0), and 12 ot...

Downtime

Resolved Apr 9, 2025 at 8:30am UTC

TikTok 3 - JobPriority Not 0 recovered.

27 previous updates
Apr 05, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Apr 6, 2025 at 1:12pm UTC

Processing Server (TikTok 6) recovered.

58 previous updates
Apr 03, 2025
2 incidents

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved Apr 4, 2025 at 5:41pm UTC

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

16 previous updates

Marketing Website is down

Downtime

Resolved Apr 3, 2025 at 7:26am UTC

Marketing Website recovered.

1 previous update
Apr 02, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 1 other servi...

Downtime

Resolved Apr 2, 2025 at 3:24pm UTC

Processing Server (TikTok 4) recovered.

27 previous updates
Apr 01, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Apr 1, 2025 at 10:20am UTC

Processing Server (TikTok 0) recovered.

14 previous updates
March 2025
Mar 30, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 30, 2025 at 2:35pm UTC

Processing Server (TikTok 6) recovered.

51 previous updates
Mar 28, 2025
1 incident

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved Mar 29, 2025 at 3:12am UTC

PROD Scheduler Server - JobPriority Not 0 recovered.

41 previous updates
Mar 26, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Mar 27, 2025 at 2:35pm UTC

PROD Scheduler Server - JobPriority Not 0 recovered.

24 previous updates
Mar 25, 2025
1 incident

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobP...

Downtime

Resolved Mar 25, 2025 at 1:42pm UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

7 previous updates
Mar 24, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Mar 24, 2025 at 9:56pm UTC

Manual Update Cron (Source) recovered.

1 previous update
Mar 23, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Mar 23, 2025 at 11:20am UTC

Processing Server (Scheduler) recovered.

1 previous update
Mar 19, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 19, 2025 at 3:41pm UTC

Processing Server (TikTok 2) recovered.

20 previous updates
Mar 18, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 9 other servi...

Downtime

Resolved Mar 18, 2025 at 6:56am UTC

TikTok 3 - JobPriority Not 0 recovered.

24 previous updates
Mar 17, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Mar 17, 2025 at 1:44pm UTC

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), and Processing Server (Full + Snippet 3) recovered.

3 previous updates
Mar 14, 2025
2 incidents

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) are down

Downtime

Resolved Mar 15, 2025 at 2:26pm UTC

Processing Server (Snippets + Full 4) recovered.

5 previous updates

Processing Server (Scheduler) is down

Downtime

Resolved Mar 14, 2025 at 11:56pm UTC

Processing Server (Scheduler) recovered.

11 previous updates
Mar 12, 2025
1 incident

Processing Server (Full + Snippet 1) is down

Downtime

Resolved Mar 13, 2025 at 1:56am UTC

Processing Server (Full + Snippet 1) recovered.

1 previous update
Mar 11, 2025
1 incident

Processing Server (TikTok 0) and Processing Server (TikTok 2) are down

Downtime

Resolved Mar 11, 2025 at 6:19pm UTC

Processing Server (TikTok 2) recovered.

13 previous updates
Mar 10, 2025
1 incident

App Server, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved Mar 10, 2025 at 10:46pm UTC

Manual Update Cron (Source) recovered.

17 previous updates
Mar 08, 2025
2 incidents

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 9, 2025 at 12:16am UTC

Processing Server (TikTok 6) recovered.

3 previous updates

Processing Server (TikTok 0), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 8, 2025 at 11:46pm UTC

Processing Server (TikTok 6) recovered.

25 previous updates
Mar 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 12 other serv...

Downtime

Resolved Mar 7, 2025 at 4:40pm UTC

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates
Mar 05, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 6, 2025 at 11:22am UTC

Processing Server (TikTok 4) recovered.

57 previous updates
February 2025
Feb 27, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Feb 27, 2025 at 3:58pm UTC

Processing Server (TikTok 6) recovered.

5 previous updates
Feb 25, 2025
2 incidents

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 26, 2025 at 6:18am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

10 previous updates

Processing Server (TikTok 0) and Processing Server (TikTok 6) are down

Downtime

Resolved Feb 25, 2025 at 2:09pm UTC

Processing Server (TikTok 0) recovered.

15 previous updates
Feb 24, 2025
1 incident

Processing Server (TikTok 3), Processing Server (TikTok 5), and 9 other servi...

Downtime

Resolved Feb 24, 2025 at 6:44am UTC

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

14 previous updates
Feb 21, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Feb 22, 2025 at 4:38am UTC

Manual Update Cron (Source) recovered.

1 previous update
Feb 20, 2025
1 incident

Processing Server (TikTok 0) and Processing Server (TikTok 4) are down

Downtime

Resolved Feb 20, 2025 at 10:16pm UTC

Processing Server (TikTok 0) recovered.

27 previous updates
Feb 19, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 19, 2025 at 6:33am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

6 previous updates
Feb 18, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 3), a...

Downtime

Resolved Feb 18, 2025 at 10:39pm UTC

Processing Server (TikTok 0) recovered.

29 previous updates
Feb 15, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved Feb 16, 2025 at 7:58pm UTC

Processing Server (Scheduler) recovered.

92 previous updates
Feb 11, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Feb 11, 2025 at 10:49pm UTC

Processing Server (TikTok 6) recovered.

37 previous updates
Feb 10, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Feb 10, 2025 at 8:23am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

17 previous updates
Feb 09, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 9, 2025 at 8:37am UTC

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

9 previous updates
Feb 08, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Feb 8, 2025 at 3:52pm UTC

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 - JobPriority Not 0, and PROD Scheduler Server - JobPriority Not 0 recovered.

7 previous updates
Feb 06, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 7 other servi...

Downtime

Resolved Feb 6, 2025 at 9:28pm UTC

Processing Server (TikTok 2) recovered.

21 previous updates
Feb 05, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 2), and 12 other serv...

Downtime

Resolved Feb 5, 2025 at 9:13am UTC

Processing Server (TikTok 6), Processing Server (TikTok 7), and TikTok 0 - JobPriority Not 0 recovered.

14 previous updates
Feb 04, 2025
1 incident

Marketing Website is down

Downtime

Resolved Feb 4, 2025 at 3:58pm UTC

Marketing Website recovered.

1 previous update
Feb 01, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved Feb 3, 2025 at 6:58am UTC

Processing Server (Full + Snippet 0) recovered.

30 previous updates