Previous incidents

May 2025
May 30, 2025
1 incident

Processing Server (TikTok 6), Processing Server (TikTok 7), and 7 other servi...

Downtime

Resolved May 30 at 02:46am EDT

TikTok 3 - JobPriority Not 0 recovered.

13 previous updates
May 28, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 28 at 06:19pm EDT

Manual Update Cron (Source) recovered.

1 previous update
May 27, 2025
1 incident

Processing Server (Scheduler), Processing Server (TikTok 0), and 13 other ser...

Downtime

Resolved May 27 at 06:51pm EDT

Manual Update Cron (Source) recovered.

33 previous updates
May 25, 2025
2 incidents

PROD Full /Snippet Server 0 - JobPriority Not 0 is down

Downtime

Resolved May 25 at 10:31pm EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

1 previous update

Processing Server (Full + Snippet 2) and Processing Server (TikTok 5) are down

Downtime

Resolved May 25 at 03:54pm EDT

Processing Server (TikTok 5) recovered.

3 previous updates
May 20, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved May 21 at 12:42am EDT

PROD Full /Snippet Server 0 - JobPriority Not 0 recovered.

5 previous updates
May 19, 2025
1 incident

Processing Server (TikTok 1), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved May 19 at 02:40pm EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

19 previous updates
May 15, 2025
1 incident

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved May 15 at 06:02am EDT

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates
May 13, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 14 at 12:07am EDT

Manual Update Cron (Source) recovered.

1 previous update
May 12, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved May 12 at 11:57am EDT

Manual Update Cron (Source) recovered.

1 previous update
May 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 11 other serv...

Downtime

Resolved May 09 at 11:52am EDT

Manual Update Cron (FB) recovered.

318 previous updates
May 06, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Snippets + Full 4), ...

Downtime

Resolved May 06 at 06:56am EDT

Processing Server (Snippets + Full 5) and Processing Server (Snippets + Full 6) recovered.

42 previous updates
May 02, 2025
1 incident

Marketing Website, Processing Server (Full + Snippet 0), and 17 other service...

Downtime

Resolved May 05 at 06:26pm EDT

Processing Server (Full + Snippet 3) recovered.

74 previous updates
April 2025
Apr 16, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Full + Snippet 1), a...

Downtime

Resolved May 02 at 02:41pm EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

697 previous updates
Apr 15, 2025
1 incident

Processing Server (Scheduler) and Processing Server (TikTok 3) are down

Downtime

Resolved Apr 15 at 07:38am EDT

Processing Server (Scheduler) recovered.

19 previous updates
Apr 14, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Apr 14 at 07:38pm EDT

Processing Server (Scheduler) recovered.

1 previous update
Apr 11, 2025
1 incident

Deactivate Expired Plans is down

Downtime

Resolved Apr 12 at 07:34pm EDT

Deactivate Expired Plans recovered.

1 previous update
Apr 10, 2025
1 incident

Processing Server (TikTok 0) is down

Downtime

Resolved Apr 10 at 07:56am EDT

Processing Server (TikTok 0) recovered.

7 previous updates
Apr 09, 2025
1 incident

Processing Server (Full + Snippet 0), Processing Server (Scheduler), and 12 o...

Downtime

Resolved Apr 09 at 04:30am EDT

TikTok 3 - JobPriority Not 0 recovered.

27 previous updates
Apr 05, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 2 other servi...

Downtime

Resolved Apr 06 at 09:12am EDT

Processing Server (TikTok 6) recovered.

58 previous updates
Apr 03, 2025
2 incidents

Marketing Website, Processing Server (TikTok 0), and 10 other services are down

Downtime

Resolved Apr 04 at 01:41pm EDT

Processing Server (TikTok 2) and Processing Server (TikTok 3) recovered.

16 previous updates

Marketing Website is down

Downtime

Resolved Apr 03 at 03:26am EDT

Marketing Website recovered.

1 previous update
Apr 02, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 2), and 1 other servi...

Downtime

Resolved Apr 02 at 11:24am EDT

Processing Server (TikTok 4) recovered.

27 previous updates
Apr 01, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 7 other servi...

Downtime

Resolved Apr 01 at 06:20am EDT

Processing Server (TikTok 0) recovered.

14 previous updates
March 2025
Mar 30, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 30 at 10:35am EDT

Processing Server (TikTok 6) recovered.

51 previous updates
Mar 28, 2025
1 incident

Marketing Website, Processing Server (Scheduler), and 10 other services are down

Downtime

Resolved Mar 28 at 11:12pm EDT

PROD Scheduler Server - JobPriority Not 0 recovered.

41 previous updates
Mar 26, 2025
1 incident

PROD Full /Snippet Server 0 - JobPriority Not 0, PROD Full /Snippet Server 1 ...

Downtime

Resolved Mar 27 at 10:35am EDT

PROD Scheduler Server - JobPriority Not 0 recovered.

24 previous updates
Mar 25, 2025
1 incident

PROD Full /Snippet Server 1 - JobPriority Not 0, PROD Scheduler Server - JobP...

Downtime

Resolved Mar 25 at 09:42am EDT

PROD Full /Snippet Server 1 - JobPriority Not 0 recovered.

7 previous updates
Mar 24, 2025
1 incident

Manual Update Cron (Source) is down

Downtime

Resolved Mar 24 at 05:56pm EDT

Manual Update Cron (Source) recovered.

1 previous update
Mar 23, 2025
1 incident

Processing Server (Scheduler) is down

Downtime

Resolved Mar 23 at 07:20am EDT

Processing Server (Scheduler) recovered.

1 previous update
Mar 19, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 19 at 11:41am EDT

Processing Server (TikTok 2) recovered.

20 previous updates
Mar 18, 2025
1 incident

Processing Server (TikTok 2), Processing Server (TikTok 3), and 9 other servi...

Downtime

Resolved Mar 18 at 02:56am EDT

TikTok 3 - JobPriority Not 0 recovered.

24 previous updates
Mar 17, 2025
1 incident

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), a...

Downtime

Resolved Mar 17 at 09:44am EDT

Processing Server (Full + Snippet 1), Processing Server (Full + Snippet 2), and Processing Server (Full + Snippet 3) recovered.

3 previous updates
Mar 14, 2025
2 incidents

Processing Server (Snippets + Full 4) and Processing Server (Scheduler) are down

Downtime

Resolved Mar 15 at 10:26am EDT

Processing Server (Snippets + Full 4) recovered.

5 previous updates

Processing Server (Scheduler) is down

Downtime

Resolved Mar 14 at 07:56pm EDT

Processing Server (Scheduler) recovered.

11 previous updates
Mar 12, 2025
1 incident

Processing Server (Full + Snippet 1) is down

Downtime

Resolved Mar 12 at 09:56pm EDT

Processing Server (Full + Snippet 1) recovered.

1 previous update
Mar 11, 2025
1 incident

Processing Server (TikTok 0) and Processing Server (TikTok 2) are down

Downtime

Resolved Mar 11 at 02:19pm EDT

Processing Server (TikTok 2) recovered.

13 previous updates
Mar 10, 2025
1 incident

App Server, Processing Server (Scheduler), and 10 other services are down

Downtime

Resolved Mar 10 at 06:46pm EDT

Manual Update Cron (Source) recovered.

17 previous updates
Mar 08, 2025
2 incidents

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 08 at 07:16pm EST

Processing Server (TikTok 6) recovered.

3 previous updates

Processing Server (TikTok 0), Processing Server (TikTok 4), and 1 other servi...

Downtime

Resolved Mar 08 at 06:46pm EST

Processing Server (TikTok 6) recovered.

25 previous updates
Mar 07, 2025
1 incident

Processing Server (TikTok 0), Processing Server (TikTok 1), and 12 other serv...

Downtime

Resolved Mar 07 at 11:40am EST

TikTok 3 - JobPriority Not 0 recovered.

26 previous updates
Mar 05, 2025
1 incident

Processing Server (TikTok 4) and Processing Server (TikTok 6) are down

Downtime

Resolved Mar 06 at 06:22am EST

Processing Server (TikTok 4) recovered.

57 previous updates